Fox International, a leading international television content provider, has an understandably complex accounting system to deal with invoicing and payments across many countries, currencies, and remote teams. While powerful, their accounting system was sometimes hard to use and frequently caused input errors. Tonic3 was asked to tackle one key pain point -- how users applied payments to invoices.
Fox stakeholders in Mexico, Argentina, Chile, and Peru were invited to attend a remote sketching session called a Design Studio. A Design Studio, a rapid prototyping technique using a visual medium to uncover and prioritize requirements, is a highly effective approach for achieving consensus with individuals of varied backgrounds.
During the Design Studio, attendees were asked to sketch their ideas for the future state of the important accounting system workflow in question. The free-flowing session was conducted in Spanish and English so each participant could express themselves easily. Tonic3 employed collaboration tools which allowed real-time voting, notes, and visually-driven discussion of each participant's sketches. From the elements attendees had prioritized, Tonic3 created a single composite sketch and documented requirements.
After composite sketch review and approval, Tonic3 created an HTML clickable prototype to demonstrate the required functionality and behavior. This highly complex prototype was then used to generate approval from all stakeholders including executives and the development team. The last step was to prepare all the documentation for Fox International's developers.
“Our experience working with Tonic3 was truly great. It completely changed our way of thinking about the best way to do requirement gathering collaboratively - focused on the user. The experience was enriching for everyone involved. We ended up with complete consensus among participants, and then a final product with very high quality and excellent usability.”
– Flavio Smurra, Fox International