Lennox iComfort Portal
- TEAM
- 1 Project Manager
- 1 Research Lead
- 1 UX Lead
- 1 UI/UX Designer
- 1 Architect
- 1 UX Researcher
- Delivery
- Discovery and User Interviews
- Code Base Review
- Design Studio
- Rapid Prototyping
- Usability Prototype Testing/iteration
- QA, Documentation, and IT handoff
- Duration
- 4 months
- Services
- User Experience
- Background
- If you are a service operations manager for a dealership maintaining HVAC systems across your homeowner customer base, Lennox has a wealth of data and features available through its equipment to help you. Tonic3 partnered with Lennox to upgrade its dealer portal to empower managers with improved insight, whether to prioritize service tasks or for new sales and service opportunities, and even enable remote equipment control to reduce the cost of sending technicians out for house calls.
Dealer Dashboard desktop and mobile version
Customer detail desktop version
Customer manager view desktop version
Dealer Dashboard tv format version