City of Buenos Aires
- Background
- Buenos Aires City recognizes the importance of enhancing the user experience and increasing engagement with government services through their citizen-facing digital platforms.
- Opportunity
- Our team needed to deliver a comprehensive UX assessment of the existing digital platforms and develop a new UX/UI design for the city. The focus was placed in the discovery of pain points experienced by citizens and government employees, highlighting our role in addressing these pain points, and showcasing the results of our work.
Our Work
- "Transforming citizen engagement in Buenos Aires City through UX design": Aligned the existing digital platforms with the Obelisk Design System to ensure consistency and enhance citizen engagement.
- "Elevating user experience in Buenos Aires City through Obelisk Design System alignment": Conducted a comprehensive UX research study, including citizen interviews and metric analysis, to identify areas for improvement and provide recommendations for an enhanced user experience.
- "Enhancing UX with government services of Buenos Aires City": Utilized insights from citizen interviews and data analysis to improve the user experience with government services, focusing on seamless interactions and user-centric design.
- "Enhancing UX of City's internal day-to-day business": Interviewed government employees and decision-makers to identify pain points and improve the a user friendly design for the City's internal system, streamlining processes for better efficiency
