Discovery, Definition & Backlog
Strategy feeling fuzzy?
Businesses often fail to get results from AI. Success requires understanding user needs, setting clear metrics, and ensuring AI investments deliver value aligned with business goals. We deliver intelligent experiences engineered for impact.
When businesses need a partner to uncover the opportunities
Technology and Business leaders may find their existing AI solutions aren't meeting business needs or delivering real impact. Rolling out new solutions or adapting and modernizing existing legacy systems– either way, the team needs to have a good understanding of the problems they are solving.
- Have a backlog of initiatives without a clear business case.
- Struggle to establish clear success metrics for AI-related initiatives.
- Teams are at varying stages of readiness for the adoption of Digital AI solutions.
- First-gen AI solutions not fulfilling business needs or delivering tangible results.
- Finding it hard to identify and synthesize the diverse needs of stakeholders, leading to incomplete or conflicting project scopes.
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What’s blocking
your vision?
Work with Tonic3 to Clarify the Vision
Identify the most valuable AI opportunities for your business
This stand-alone engagement helps you quickly identify high-impact use cases and build a clear business case for AI—before committing to design or development. Ideal for teams seeking clarity and strategic alignment before investing further.
Not every project will require AI. It’s also a good stage in the journey to verify what the business needs really are.
- Defining Success Metrics
- Evaluating Adoption Readiness
- Ensuring Business Needs Are Metrics
- Delivering Quantifiable Impact / Generating Real Value
- Lack of a clear business case for AI
- Uncertainty and lack of strategic alignment leading to unfocused investment
- Difficulty in defining success metrics across stakeholders
- Unpreparedness for adopting Digital AI solutions
- AI solutions failing to meet business needs or deliver real impact
Strategic solutions defined right from the start
User Research for AI Products
Focuses on understanding and identifying the specific needs and behaviors related to customer-facing applications. Covers new and existing product launches.
Discovery, Definition and Backlog for customer-facing digital experiences
Uncover critical insights from customer feedback channels, usability studies, and translate them into a clear project roadmap. We get the backlog prioritized based on one set of goals.
Discovery, Definition and Backlog for Systems Integration use cases
Integrations and upgrades can require a bigger effort in stakeholder alignment and defining shared goals. We’ll conduct workshops, qualitative and quantitative data collection, to find your starting point.
User Research for AI Enterprise Strategy
Focuses on understanding employee needs, corporate goals and where the gaps and roadblocks are to adopt AI-powered internal tools.
Discovery, Definition and Backlog for customer-facing digital experiences
Uncover critical insights from customer feedback channels, usability studies, and translate them into a clear project roadmap. We get the backlog prioritized based on one set of goals.
Discovery, Definition & Backlog for Agentic AI use cases
Our specialized capability in identifying, thoroughly defining, and prioritizing the most impactful use cases for Agentic AI within an organization. This involves deep user research, workflow analysis, and collaborative workshops to ensure AI agent solutions truly address business needs and enhance human-AI interaction.
User Research for AI Products
Focuses on understanding and identifying the specific needs and behaviors related to customer-facing applications. Covers new and existing product launches.
Dive Deeper into our Process
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Dive Deeper into our Process
Frequently Asked Questions about UX Research Design Services
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What is the primary focus of User Research & Discovery for AI-Powered Systems?
This service focuses on deeply understanding user needs, pain points, and workflows within an organizational context, specifically for systems powered by AI. It includes stakeholder interviews, ethnographic studies, and user journey mapping to build a strong foundation for your AI and Digital Strategy.
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Our team struggles to visualize B2B products or AI solutions concepts, leading to misalignment and wasted development. Where do we begin to fix this?
The first step is to bridge the visualization gap. We specialize in creating awesome UX designs and prototypes, especially for complex internal products, AI dashboards, and B2B/B2C apps. This allows your team and stakeholders to interact with and understand the concepts clearly before significant development effort is expended, leading to greater alignment and efficiency.
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We're experiencing low user adoption, which is increasing support requests and resistance from end-users. How can we address this at the outset?
Low user adoption often stems from a lack of user-centric design and insufficient early feedback. Our process at Tonic3 emphasizes creating intuitive and user-friendly designs that are easier for end-users to adopt. By prioritizing excellent UX from the start, you can significantly reduce friction and encourage widespread use, minimizing future support needs.
Ready to transform
your business with
UX + AI + CODE?
